Experiencing Stress
In addition, be careful about playing favorites. If your team is experiencing stress, it becomes very important to balance your communications and to make an effort to reach everyone. Make it a point to eat lunch with a different team member every day and talk with members individually to find out about the status of their work. If time is a problem, use other techniques such as PC networking, electronic mail systems, or a note board in a designated area of your office to keep members on track regarding new information that can affect them.
Listen fully to members’ concerns. Allow members an opportunity to air their fears and concerns openly. When members begin to voice their anger and frustration, resist the tendency to respond immediately by justifying your company’s actions or telling them that you agree with their views. Just listen, and acknowledge that you under¬stand their concerns. Communicate that you want to work with team members to make certain that they perform at their best during these tough times.
Keep in mind that no one is expecting you to perform as a therapist or counselor during these discussions. You don’t necessarily have to have answers to everyone’s problems. The important thing is that you position yourself as someone who is open, interested and concerned for your team’s welfare.
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When Manager Under Stress | Management and Marketing Planning
29 Jun 09 at 12:24 am