Conduct a performance analysis. In this tactic the steps of a work process are outlined on a flowchart and the team then identifies performance steps that are prone to errors and bottlenecks or are overly complicated. One reason that performance analysis is a great motivator is that it opens up processes to review by and feedback from a broad cross section of your organization. As a team motivational tool, performance analysis is particularly useful when:
• Members are stuck at a performance plateau because of poorly designed or overly cumbersome processes.
• Members have difficulty identifying performance problems because they are too close to & process. They have stopped paying attention to the problems created by inefficiencies and have fallen into the habit of working around ineffective processes.
• Problems are partially hidden because they occur at cross-over points-points where work flows across the boundaries between your team and other groups. Each team assumes that the problem is the other’s responsibility.