what you’ve done right. When under stress, people often become overly sensitive to criticism and convince them¬selves that there is little they are doing effectively. To obtain a big picture view of criticism, ask the other party to share with you things she likes about your performance; then discuss the criticism within the context of [...]
The use of small wins and breakthrough projects is especially important when organizations are going through difficult times and teams feel overwhelmed by the changes. Through this tactic teams learn to redirect their energy toward factors that are directly within their scope of control and are better able to buffer themselves against stress. When selecting [...]
When organizations encounter tough times, performance standards rise, resources are strictly rationed, and jobs become less secure. As a result, the working environment becomes more stressful, and burnout emerges as a serious performance problem. In addition, during tough times many managers make the mistake of reducing communication with their teams, leaving employees feeling isolated and [...]