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Set up a performance monitoring project

Published on July 2, 2009 By

Set up a performance monitoring project. Select an important performance area that is not currently tracked (e.g., response time to customers, shipping schedules, quality of service calls). Ask members to give you a rough estimate of their performance in this area, then challenge them to track their performance for one month. Teams often significantly overestimate [...]

Strategy in Strategy Performance -4

Published on June 15, 2009 By

One way to make sure that you provide an adequate amount of supervision is to use project schedule charts. You can develop these charts with your team prior to implementing any project and list ahead of time two types of interventions: (1) the dates on which you and your members will meet to conduct routine [...]